Insurance Ombudsman
The Insurance Ombudsman is an institution established to represent the interest of policyholders, insurers, members of the Pension Funds. The Ombudsman's primary task is to process applications, complaints and provide advice on matters arising from insurance regulations. Both victims and insurers can report to the Ombudsman.
Additional tasks of the Ombudsman:
- Representation and protection of interests of customers of the insurance market
- Informing supervisory bodies about all the errors in functioning of insurance companies and pension funds
- Initiation and organization of educative and informative activity as far as insurances and pension funds are concerned
- Applying to competent authorities with requests to take the legislative initiative or to issue or amend legislation
- Informing the supervisory bodies and the Polish Insurance Association about noticed inadequacies in functioning of insurance companies and pension funds
- Providing opportunities for amicable and conciliatory resolution of disputes between insures and their clients
The Insurance Ombudsman shall report to the Minister of Finance on its activities and observations about the condition of the law enforcement and interests of represented entities within 60 days after the end of the calendar year.